Terms of Service and Privacy Policy
Last updated and effective date: January 2026
PLEASE READ CAREFULLY
PLEASE READ THESE TERMS OF SERVICE ("AGREEMENT" OR "TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OFFERED BY RENOROOM.AI. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE RENOROOM AI WEBSITE AND ALL RELATED SERVICES, INCLUDING, WITHOUT LIMITATION, ANY FEATURES, CONTENT, WEBSITES (INCLUDING RENOROOM.AI) OR APPLICATIONS OFFERED FROM TIME TO TIME BY CTER INDUSTRY CO., LTD. IN CONNECTION THEREWITH (COLLECTIVELY "SERVICE(S)"). BY USING THE SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY THIS AGREEMENT.
Contents
Terms of Service
Acceptance of Terms of Service
The Service is offered subject to acceptance without modification of all of these Terms of Service and all other operating rules, policies and procedures that may be published from time to time in connection with the Services by CTER Industry Co., Ltd. ("Company", "we", "us", or "our"). In addition, some services offered through the Service may be subject to additional terms and conditions promulgated by the Company from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.
The Company may, in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Service is revoked in such jurisdictions.
"The Site" refers to the websites operated by RenoRoom AI, including but not limited to renoroom.ai, as well as any associated applications, services, features, content, and functionalities offered by the Company.
Rules and Conduct
By using RenoRoom AI, you agree that the Service is intended solely for the purpose of generating AI-powered interior design images, virtual staging, and related design services for legitimate personal or commercial use.
By using the RenoRoom AI app, you agree that you are at least 18 years old or have reached the legal age of majority in your country of residence. If you are under 18 or the legal age in your country (whichever is higher), you are prohibited from using this app. It is your responsibility to ensure that you comply with your local laws regarding age restrictions for digital services.
As a condition of use, you promise not to use the Service for any purpose that is prohibited by the Terms of Service. By way of example, and not as a limitation, you shall not (and shall not permit any third party to) take any action that:
- Would constitute a violation of any applicable law, rule or regulation
- Infringes upon any intellectual property or other right of any other person or entity
- Is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, offensive, or profane
- Creates content that exploits or abuses children
- Generates or disseminates verifiably false information with the purpose of harming others
- Impersonates or attempts to impersonate others for fraudulent purposes
- Creates content that implies or promotes support of illegal activities
- Creates content that condones or promotes violence against people based on any protected legal category
Further, you shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service; (iii) bypass any measures we may use to prevent or restrict access to the Service; (iv) use any method to extract data from the Services, including web scraping, other than as permitted through an allowable API; (v) reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the Services.
DMCA and Takedowns Policy
RenoRoom AI utilizes artificial intelligence systems to produce design assets. Such assets may be unintentionally similar to copyright protected material or trademarks held by others. We respect rights holders internationally and we ask our users to do the same.
We have implemented the procedures described in the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. § 512, regarding the reporting of alleged copyright infringement and the removal of or disabling access to the infringing material.
Modification of Terms of Service
At its sole discretion, the Company may modify or replace any of the Terms of Service, or change, suspend, or discontinue the Service (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the RenoRoom AI website or Service or by sending you an email. It is your responsibility to check the Terms of Service periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Service constitutes acceptance of those changes.
Trademarks and Patents
All RenoRoom AI logos, marks and designations are trademarks or registered trademarks of CTER Industry Co., Ltd. All other trademarks mentioned in this website are the property of their respective owners. The trademarks and logos displayed on this website may not be used without the prior written consent of the Company or their respective owners.
Licensing Terms
Subject to your compliance with this Agreement, the conditions herein and any limitations applicable to the Company or by law:
- You are granted a non-exclusive, limited, non-transferable, non-sublicensable, non-assignable, freely revocable license to access and use the Service for business or personal use
- You own all design assets you create with the Services
- We hereby assign to you all rights, title and interest in and to such assets for your personal or commercial use
Otherwise, the Company reserves all rights not expressly granted under these Terms of Service. Each person must have a unique account and you are responsible for any activity conducted on your account. A breach or violation of any of our Terms of Service may result in an immediate termination of your right to use our Service.
By using the Services, you grant to the Company, its successors, and assigns a perpetual, worldwide, non-exclusive, sublicensable, no-charge, royalty-free, irrevocable copyright license to use, copy, reproduce, process, adapt, modify, publish, prepare Derivative Works of, publicly display, publicly perform, sublicense, and/or distribute text prompts and images you input into the Services, or assets produced by the Service at your direction. This license authorizes the Company to make the assets available generally and to use such assets as needed to provide, maintain, promote and improve the Services, as well as to comply with applicable law and enforce our policies.
Fees and Payments
You agree that RenoRoom AI provides you immediate access to digital content and begins service consumption immediately upon purchase, without the standard 14-day withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase. Due to the high costs of GPU processing, we're not able to offer refunds because we reserve servers and incur high costs for your usage immediately.
The subscription will be automatically renewed for the same period of time after the agreed term. If you do not wish to renew your subscription in the end of the term, you should cancel prior to the renewal date of your subscription.
RenoRoom AI offers a paid Service. You can sign up for a monthly or yearly subscription, that will automatically renew on a monthly or yearly basis. You can stop using the Service and cancel your subscription at any time through the website. If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed or paid. The Company reserves the right to change its prices and offering at any time. If you are on a subscription plan, changes to pricing will not apply until your next renewal.
Unless otherwise stated, your subscription fees ("Fees") do not include federal, state, local, and foreign taxes, duties, and other similar assessments ("Taxes"). You are responsible for all Taxes associated with your purchase.
Termination
The Company may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Service, which may result in the forfeiture and destruction of all information associated with your account. Further, either party may terminate the Services for any reason and at any time upon written notice. If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid hereunder are non-refundable.
Upon any termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions hereof which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You shall defend, indemnify, and hold harmless the Company, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys' fees, that arise from or relate to (i) your use or misuse of, or access to, the Service, or (ii) your violation of the Terms of Service or any applicable law, contract, policy, regulation or other obligation.
Limitation of Liability
IMPORTANT NOTICE
IN NO EVENT SHALL CTER INDUSTRY CO., LTD. OR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR YOUR RELIANCE ON THE SERVICE OR (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE OR, IF GREATER, $100.
IN NO EVENT SHALL THE COMPANY OR ITS OWNERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH USE OF THIS APPLICATION.
Disclaimer
ALL USE OF THE SERVICE AND ANY CONTENT IS UNDERTAKEN ENTIRELY AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
Age Requirements
By accessing the Services, you confirm that you're at least 18 years old and meet the minimum age of digital consent in your country. If you are not old enough to consent to our Terms of Service in your country, your parent or guardian must agree to this Agreement on your behalf.
Choice of Law
Any and all Claims shall be governed by the laws of Taiwan, R.O.C. in all respects, without regard for the jurisdiction or forum in which the user is domiciled, resides or located at the time of such access or use. All Claims will be brought in the courts in Taiwan, R.O.C., and you and the Company each unconditionally, voluntarily, and irrevocably consent to the exclusive personal jurisdiction and venue of those courts.
Miscellaneous
The Terms of Service are the entire agreement between you and the Company with respect to the Service, and supersede all prior or contemporaneous communications and proposals between you and the Company with respect to the Service. If any provision of the Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Service will otherwise remain in full force and effect and enforceable.
Privacy Policy
Our commitment to privacy and data protection is reflected in this Privacy Statement which describes how we collect and process "personal information" that identifies you, like your name or email address. Any other information besides this is "non-personal information." If we store personal information with non-personal information, we'll consider that combination to be personal information.
Information Gathering
We learn information about you when:
You directly provide it to us:
- Name and contact information: We collect details such as name and email address.
- Payment information: If you make a purchase, we collect credit card numbers, financial account information and other payment details through our payment processor (Stripe). We do not store your full credit card details.
- Content and files: We collect and retain the photos, documents or other files you send to us in connection with delivering our Services.
We collect it automatically:
- Identifiers and device information: When you visit our websites, our web servers log your Internet Protocol (IP) address and information about your device, including device type, operating system, and browser.
- Geolocation data: Depending on your device and app settings, we collect geolocation data when you use our Services.
- Usage data: We log your activity on our website, including pages you viewed, how long you spent on a page, and access times.
Third-party sources:
- Third-party partners: Social networks you choose to connect with (e.g., Google OAuth for authentication).
- Service providers: Third parties that collect or provide data in connection with work they do on our behalf.
Information Use
We use each category of personal information about you:
- To provide you with our Services
- To improve and develop our Services
- To communicate with you
- To provide customer support
- To process payments and manage subscriptions
- To ensure security and prevent fraud
AI Training Disclosure
We do NOT use your uploaded images to train our AI models. Your images are processed solely to generate your requested designs and are not used for model improvement or shared with third parties for training purposes.
Information Sharing
We share information about you:
- When we've asked and received your consent to share it
- As needed, including to third-party service providers, to process or provide Services to you, but only if those entities agree to provide at least the same level of privacy protection
- To comply with laws or to respond to lawful requests and legal process
- Only if we reasonably believe it's necessary to prevent harm to the rights, property or safety of you or others
- In the event of a corporate restructuring or change in our organizational structure
Please note that some of our Services include integrations or links to services provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, that data is governed by their privacy statements.
Information Protection
We implement physical, business and technical security measures to safeguard your personal information. In the event of a security breach, we'll notify you so that you can take appropriate protective steps. We only keep your personal information for as long as is needed to do what we collected it for. After that, we destroy it unless required by law.
Data Retention
We retain personal data for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes.
As part of our normal operations, your information may be stored in computers in other countries outside of your home country. By giving us information, you consent to this kind of information transfer. Irrespective of where your information resides, we'll comply with applicable law and abide by our commitments herein.
Children's Privacy
We don't want your personal information if you're under 18. Do not provide it to us. If your child is under 18 and you believe your child has provided us with their personal information, please contact us to have such information removed.
European Economic Area, United Kingdom, Swiss and California Users
The following rights are granted under the European General Data Protection Regulation ("GDPR") and California Consumer Privacy Act ("CCPA"). RenoRoom AI applies these rights to all users of our products, regardless of your location:
- The right to know what personal information is collected
- The right to know if personal information is being shared, and to whom
- The right to access your personal information
- The right to exercise your privacy rights without being discriminated against
EEA, UK, and Swiss Users:
Our lawful bases for collecting and processing personal information under the GDPR include:
- Performing our contract with you and providing our services
- Legitimate interests: we receive technical and interaction data to improve the security and reliability of our services
- Consent: where we ask for your consent to process your information, you can always withdraw this consent
Under the GDPR, EEA, UK, and Swiss users have additional rights:
- The right to request correction or erasure of personal information
- The right to object to processing your personal information
- The right to transfer or receive a copy of the personal information in a usable and portable format
- The right to withdraw your consent to processing
- The right to lodge a complaint with a supervisory authority
California Users:
Under the CCPA, California residents have additional rights:
- The right to request personal information to be deleted, subject to several exceptions
- The right to opt-out of the sale of personal information. Note that we do not "sell" personal information as defined by the CCPA
- You may designate an authorized agent to make requests on your behalf
Changes to Privacy Policy
We may need to change this Privacy Statement and our notices from time to time. Any updates will be posted online with an effective date. Continued use of our services after the effective date of any changes constitutes acceptance of those changes.
Contact Us
If you have any questions about these Terms of Service or Privacy Policy, please contact us:
CTER Industry Co., Ltd.
Operating RenoRoom.ai
legal@renoroom.ai
Privacy Inquiries
privacy@renoroom.ai